Unit of learning outcome

CodeUnit of learning outcomeHoursCredits
UC18Work safely in the field of catering services201
Key technical outcomeKnowledgeSkillsCompetence
Comply with the legislation related to the workplace safety (receptive exercises).The Learner knows and understands:

 the monitoring and evaluation of the quality of the catering service;

 the schemes of action introduced in the previous unities, in order to define the main features of a system of evaluation for the quality of the services delivered.

The Learner is able to:

 check the compliance with the mandatory requirements required and the implementation of the existing regulation concerning catering services;

 perceive the degree of satisfaction of the customers and consequently identify the critical points and plan improvement interventions.

The Learner:

 implements current catering law, verifying compliance with the statutory mandatory requirements, applying evaluation and monitoring procedures to ensure the quality of the service;

 develops autonomously assessment criteria for determining the customer satisfaction level and planning action plans for improvement actions.
Performance criteria
▪ Evaluating the quality of the service delivered and the production process;

▪ Checking compliance with required compulsory requirements and the application of legislation in force concerning catering services.;
▪ Checking compliance with your quality procedures;

▪ Detecting the degree of customer satisfaction;

▪ Identifing the criticalities and define the interventions of improvement.
Output
▪ Quality of the service offered to the clients assessed.